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Customer Service Pledge

We strive to custom tailor integrated product and service solutions(1) with a high regard for creativity(2), ethical conduct(3), the environment(4) and the business community at large(5).

  1. Our unique approach provides customer access to custom solutions utilizing our:
    a.) Broad range of Armadillo Brand cleaning products, equipment and maintenance supplies
    b.) Turnkey maintenance services to fulfill any combination of janitorial needs
    c.) Web-based service management and product ordering systems
    d.) Dedicated customer service and support team
  2. A broad sense of creativity drives advancement and improvement through constant productive originality. We continually endeavor to develop our business, moving forward to better serve the customer and all of our stakeholders.
  3. We believe in doing the right thing. In all of our business affairs, regardless of consequence, we hold the highest level of integrity as absolutely paramount.
  4. Our environmentally responsible maintenance solutions include our ECO-Friendly™ line of cleaning products, six of which are Green Seal approved. All of our products are fully legally compliant, and we fully encourage creativity and innovation in our chemistry department’s development of new environmentally friendly cleaning solutions.
  5. We are a relationships based company and strive to forge genuine, enduring and mutually beneficial partnerships - benefiting customers and other Armadillo stakeholders alike.


Smith Chemical & Wax has initiated a business philosophy of "systems integration" in order to devise solutions to satisfy the unique requirements of each retail or national account client.
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Armadillo Brand Products 37673 Pembroke Street • Livonia, Michigan 48152 • (877) 811-8132